Standard Of Candle Care
Monalisa Candles, LLC shall not be liable for any physical injury or damage caused from lack of care or attention and misuse of the Products; such injury or damage includes but is not limited to any physical injuries, damage to any property stemming from any fires, burns, smoke damage. Monalisa Candles shall not be responsible for any injuries, damages, or losses of any kind due to your use of any product purchased from Monalisa Candles.
In any case, our maximum liability to you is the amount you paid for the product. Although candles bring relaxation and comfort, their open flame can be hazardous when not appropriately monitored. To properly care for Your candle, please read and follow Our guidelines outlined for You below. Your purchase from Monalisa Candles signifies your acceptance of these Terms and policies.
i. Light your candle in a well-ventilated room, away from drafts, fans, vents, or air currents, which can cause sooting (black marks on the vessel), rapid, uneven burning, and excessive dripping.
ii. Burn regular-sized candles for one and a half to two hours at a time or until the wax has pooled to the edges. Burning for less time can cause the candle to ‘tunnel,’ which leaves a build-up of wax around the vessel’s sides and can reduce the maximum burn time. Burning for more extended periods (over four hours) can cause the wick to move or slant.
iii. Make sure you stop burning Your candle when 10mm of wax remains at the bottom, keeping an eye on a burning candle when the wax is low.
iv. Never leave a burning candle unattended or lit while sleeping. If you are going to leave the room or go to bed, extinguish all candles first. Make sure there is no glow coming from the wick ember.
v. Never touch or move a burning candle. Never carry a candle container when the wax is liquidized.
vi. Don’t burn a candle all the way down.
vii. If burning multiple candles, place each candle from one another to ensure they don’t melt one another or create their own drafts.
viii. Extinguish a candle if the flame becomes too high or flickers repeatedly. Before relighting, let the candle cool, trim the wick, and check for unwanted drafts.
ix. Use extra caution when burning candles during a power outage. Battery-powered lights like flashlights are much safer sources of light during a power failure.
x. Never burn a candle on anything that is moving, such as a car, or on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
xi. Keep candles out of the reach of children or pets. Do not place lit candles where they can be knocked over by children, pets, or anyone else.
i. Keep the wax pool clear of wick trimmings and matches, as debris in the wax can act as a secondary wick, encouraging your candle to burn faster.
ii. After extinguishing the flame with a snuffer, center and straighten the wick. Burning for long can cause the wick to move or slant. If you see a flaming wick, come close
to the vessel wall, extinguish the flame, and straighten the wick to prevent the vessel from cracking.
iii. Long or crooked wicks can create high flames, smoking, or sooting. Trimming the wick to 5mm (when the wax has set) following every burn is the easiest way to prevent this.
i. Use a candle snuffer to extinguish a candle, if available, as it’s the safest way to prevent hot wax from splattering.
ii. Do not use water to extinguish a candle; this can cause the hot wax to splatter and break a glass container.
iii. Make sure your candle is entirely out before you leave the room, and there should be no glow coming from the wick ember.
iv. Do not touch or move the candle until it is completely cooled.
We offer shipping worldwide, excluding minor territories. North American orders will ship by land, worldwide by air. Please contact us if you have any issues or wold like to place a large order.
North American orders typically arrive within 3 days to 1 week while international orders may take up to 4 weeks depending on shipping time and local duties.